Outsourcing ISO compliance was the right choice for Mail Box Express

I have worked for Mail Box Express since August 2013 and part of my responsibilities was to look after our ISO requirements. It became apparent that my job role changed over the past 18 months which hasn’t allowed me to commit enough time to ensure we are following the correct procedures. We made a decision to outsource this task as we were due to have our 2nd year surveillance visit.

After meeting with Synergos it became apparent that the business was failing in its ISO compliance’s and we needed support. We were due to have our annual surveillance visit the following month and Synergos stepped in and ensured that we met the necessary requirements for the pending audit. Outsourcing this has benefited our company by saving us time, knowledge and it’s cost effective.  In addition we passed our surveillance visit with BSI so we know we made the right decision.

C. Bywaters, Operations Director, Mail Box Express Ltd 

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Jenny Kilburn
Jenny Kilburn
Completed my Masters in Business Administration (MBA) in 2012 I was looking to start my own business. With over 10 years improving and streamlining business systems, I grasped an opportunity to assist a local business to improve their quality and communication processes by researching the requirements of a quality management system based upon ISO 9001 and conducted my first internal audit that resulted in 97 improvement recommendations. After a successful outcome, I was recommended again and again with glowing reviews and in February 2014, Synergos Consultancy was born. I now have the role of regularly reviewing and planning the strategic direction of the business to ensure that Synergos continues to develop, whilst at the same time, still actively working closely with some of our clients. In my spare time I love to attend the theatre to watch musicals, dance productions and plays. In 2019, I attended the theatre a whopping 24 times. I follow a plant-based diet which I absolutely love. A keen tick-tock follower, I have picked up a lot of interesting recipes. A firm favourite is Brussel sprouts and sriracha sauce baked in the oven. Delicious!
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