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Outsourcing ISO compliance was the right choice for Mail Box Express

I have worked for Mail Box Express since August 2013 and part of my responsibilities was to look after our ISO requirements. It became apparent that my job role changed over the past 18 months which hasn’t allowed me to commit enough time to ensure we are following the correct procedures. We made a decision to outsource this task as we were due to have our 2nd year surveillance visit.

After meeting with Synergos it became apparent that the business was failing in its ISO compliance’s and we needed support. We were due to have our annual surveillance visit the following month and Synergos stepped in and ensured that we met the necessary requirements for the pending audit. Outsourcing this has benefited our company by saving us time, knowledge and it’s cost effective.  In addition we passed our surveillance visit with BSI so we know we made the right decision.

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C. Bywaters, Operations Director, Mail Box Express Ltd 

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Picture of Jenny Kilburn
Jenny Kilburn
Founder and Managing Director heads the team with many years’ experience in helping business’ to pivot in a competitive marketplace. Providing a friendly, supportive working environment is key and Jenny can often be found buying weekly treats for the team, to crave their sweet tooth. Outside of work, Jenny has a very active social life, with regular trips to the theatre, she is a keen netball player, crown green bowler, attends the gym and also partakes in organised walks with fellow friends in and around Yorkshire.
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What our clients say:
Appointing Synergos to help us manage our ISO credentials and ensure we're managing our policies and our systems properly was the best decision we made last year. And I'm pleased to say that we have just passed our ISO accreditation for another year. It's incredibly reassuring knowing we have Steve to turn to and it's great having someone who helps turn all the formalities into something we can understand!
Moira Throplike minds Ltd
We have worked with Synegos for several years now and we love that they're so friendly and easy to work with. Everything is explained simply and put into practice effectively. Auditors have struggled to find even an OFI during the past 3 audits which speaks volumes in itself! :)
Kevin Embletonconcept it
We have been using Synergos for a number of years to assist with Health and Safety accreditations and general health and safety advice. Excellent service in a timely fashion.
David Bowman
Synergos is absolutely fantastic at what they do! They help translate technical jargon into understandable information. They are all incredibly knowledgeable of all areas of compliance! They offer a professional, responsive, and great quality service which was paramount to us being recommended for certification!
Liam FitzakerleySkanwear Ltd
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