Common questions you might be asked during your external ISO 9001 audit

During an ISO 9001 audit or certification process, you will be asked various questions to assess your compliance with the standard. Here are some common questions you are likely to encounter:

Quality Policy:

Where is your company’s quality policy?

How is the quality policy communicated throughout the business?

How is the effectiveness of the quality policy measured?

Quality Objectives:

What are your company quality objectives?

How are quality objectives established, monitored, and reviewed?

Can you provide examples of how you have achieved or worked towards meeting your quality objectives?

Risk Management:

How does your company identify and assess risks and opportunities?

What actions have been taken to address identified risks and opportunities?

How do you ensure that risks and opportunities are regularly reviewed and updated?

Context of the Organisation:

How does your company determine the internal and external issues that are relevant to its purpose and strategic direction?

How do you monitor and review information about external and internal issues?

Leadership and Management Commitment:

How does top management demonstrate leadership and commitment to the quality management system?

How is top management involved in the establishment and review of the quality policy and objectives?

Documented Information:

How is documented information controlled and managed within your business?

Can you explain how changes to documented information are managed and communicated?

Internal Audits:

How does your business plan and conduct internal audits?

How are audit findings documented and communicated?

Monitoring and Measurement:

How do you monitor and measure customer satisfaction?

What processes are in place for monitoring and measuring products or services?

Nonconformities and Corrective Actions:

How are nonconformities identified, documented, and corrected?

Can you provide examples of corrective actions taken in response to nonconformities?

Continuous Improvement:

How does your company identify opportunities for improvement?

Can you provide examples of continuous improvement initiatives?

These questions cover various aspects of the ISO 9001 standard and are designed to assess the implementation and effectiveness of your quality management system within your business. It’s important to be prepared to ensure a successful audit. 

If you would like to know more about implementing ISO 9001 or looking for support to maintain compliance, then we would love to hear from you.  Call us on 01484 666160 or you can email us at team@synergosconsultancy.co.uk  

We look forward to hearing from you.

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Jenny Kilburn
Jenny Kilburn
Completed my Masters in Business Administration (MBA) in 2012 I was looking to start my own business. With over 10 years improving and streamlining business systems, I grasped an opportunity to assist a local business to improve their quality and communication processes by researching the requirements of a quality management system based upon ISO 9001 and conducted my first internal audit that resulted in 97 improvement recommendations. After a successful outcome, I was recommended again and again with glowing reviews and in February 2014, Synergos Consultancy was born. I now have the role of regularly reviewing and planning the strategic direction of the business to ensure that Synergos continues to develop, whilst at the same time, still actively working closely with some of our clients. In my spare time I love to attend the theatre to watch musicals, dance productions and plays. In 2019, I attended the theatre a whopping 24 times. I follow a plant-based diet which I absolutely love. A keen tick-tock follower, I have picked up a lot of interesting recipes. A firm favourite is Brussel sprouts and sriracha sauce baked in the oven. Delicious!
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