Why audit action points do not mean your business is failing

Gaining accreditation for the two latest standards to be revised – Quality Management System ISO 9001: 2015 and Environmental Management System ISO 14001:2015 – are important for businesses. Taking the step up from one standard to another, or gaining either standard from scratch is a process that enriches a company’s current systems, as well as providing a firm foundation for future expansion.

However, after many hours gathering and creating policies and information, it can be disheartening for a company to find that they have a list of action points. Rather than seeing this list of ‘must do’ tasks as a negative, it is important to embrace the positives behind not just gaining the certification but the process of gaining ISO standards too.

Why action points are positive

Because your business has changed (and is still changing)

No business stands still. Not only do businesses grow and contract, the world in which they do business changes too. Just think for a moment, of the huge technological advances in the last decade. Something as simple as broadband, after struggling with dial up has streamlined how business is done. Wireless connection across your premises has also impacted on the way certain aspects of business are carried out.

There are times when these changes, as obvious and impacting as they are, may not have been integrated in to some policies and systems.

Because the day-to-day running of a business is busy

It can seem like there are just not enough hours in the day. When this happens, it is natural that staff will look to streamline what they are doing and how they complete a task. This is not about cutting corners, but about getting tasks accomplished.

This can be a sub-conscious decision. In order to get through the stack on the ‘in tray’, things are done different or faster. It can be tough doing everything to the letter at times when the workload is gargantuan and pressing. Completing additional work, such as ISO 9001:2015 and 14001:2015 can mean dedicated staff time.

Because policies can lag behind practice

The way staff complete tasks will change too over time but have your manuals and policies been updated? This can impact on gaining standards and again, is about taking the time to look through these policies etc. and updating them.

Because there are updates and revision of standards

The ISO family of standards is under constant scrutiny so that they offer companies a worthwhile, modern standard that promotes compatibility between business and trade partners. Sometimes, action points simply relate to the updates in the standard.

A fresh pair of eyes

Hiring an external auditor from Synergos Consultancy can really help a business get it right. The fresh pair of eyes that a business like yours needs to ensure that the process of gaining ISO standards 9001:2015 and 14001:2015 can be easily found, and your consultant will create the action points section by section, allowing you to bring all your policies, manuals and systems up to scratch, quickly and with minimal fuss. Why not contact Synergos today on 01484 817 444 or email info@synergosconsultancy.co.uk to find out what you need to do to bring your standards, well, up to standard!

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Jenny Kilburn
Jenny Kilburn
Completed my Masters in Business Administration (MBA) in 2012 I was looking to start my own business. With over 10 years improving and streamlining business systems, I grasped an opportunity to assist a local business to improve their quality and communication processes by researching the requirements of a quality management system based upon ISO 9001 and conducted my first internal audit that resulted in 97 improvement recommendations. After a successful outcome, I was recommended again and again with glowing reviews and in February 2014, Synergos Consultancy was born. I now have the role of regularly reviewing and planning the strategic direction of the business to ensure that Synergos continues to develop, whilst at the same time, still actively working closely with some of our clients. In my spare time I love to attend the theatre to watch musicals, dance productions and plays. In 2019, I attended the theatre a whopping 24 times. I follow a plant-based diet which I absolutely love. A keen tick-tock follower, I have picked up a lot of interesting recipes. A firm favourite is Brussel sprouts and sriracha sauce baked in the oven. Delicious!
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