What businesses could benefit from ISO 9001:2015

Robust quality management systems are a must for any business. The more you do to improve the quality of product and services, the more likely your customers are to return. But quality management is about processes and procedures too and that why ISO9001:2015 is a popular choice for many businesses. But what kinds of companies would this standard benefit most?

Size – small, medium and large organisations

Firstly, like most ISOs, the size of the business or organisation bears no resemblance to the benefits delivered – every size of business can benefit from ISO9001:2015.

This standard is not about establishing procedures that are complicated or difficult to manage. The aim is to provide a workable and practical quality management system suitable for a particular organisation.

Reducing mistakes and promoting accuracy

A business relies on its reputation in part to win customers and to keep winning them back. If you have a high turnover of customers – that is, lots of new customers but very little repeat custom – you need to know why.

One reason may be mistakes. Mistakes in orders being delivered or wrong products being sent for example, or promises made that are not furnished are all reasons why repeat custom may not be happening.

ISO9001:2015 looks at all aspects of quality management; thus if efficiency needs improving mistakes minimised and accuracy promoted, then this is the standard that will see you achieve this.

Where outcomes need to be measured

For some businesses, they need to know that what they are producing is meeting with industry regulations and standards. Output of substandard materials, such as in the weighing and measuring equipment for example, could lead to all kinds of problems and issues.

While there are many procedures that such a business would follow, with ISO9001:2015 acting as a stringent ‘back-up’, the possibility of sub-standard goods being produced is minimal.

Where businesses rely on tight schedules and delivery

For some commercial clients, a quick turnaround of products and stock is essential to what is being produced. For example, a business can be one link in the supply chain in the food industry. Warehousing food including cold storage is a point in transit and thus, the logistical organising of transport on time, every time is clearly vital.

ISO9001:2015 isn’t about duplicating procedures but identifying what is in place and what changes can be made to improve it. Neither is this standard about adding complicated steps, but it is a process that actively seeks to streamline quality management procedures. And for organisations delivering their services on a tight schedule, this can be a very useful standard.

Where annual or regular assessments are part of the organisation structure

Most industries have checks and assessments to ensure that what is being produced or services rendered meet with industry-wide standards. Thus, annual assessments or even more regular or unannounced inspections are common for many businesses.

ISO9001:2015 is based on continually assessing and improving quality management systems meaning that between industry inspections, quality management is not out on the back burner but at the forefront of everything a business does.

ISO9001:2015 Quality Management System is a boost to any business. Would it be for yours?

How can we help you?

If you’re in need of assistance with any aspect of certification here at Synergos we’d be delighted to help. Whether you have questions about the path to certification or are looking for advice and support to maintain an existing standard call 01484 666160 or Email info@synergosconsultancy.co.uk and we’ll be happy to talk it over with you.


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Jenny Kilburn
Jenny Kilburn
Completed my Masters in Business Administration (MBA) in 2012 I was looking to start my own business. With over 10 years improving and streamlining business systems, I grasped an opportunity to assist a local business to improve their quality and communication processes by researching the requirements of a quality management system based upon ISO 9001 and conducted my first internal audit that resulted in 97 improvement recommendations. After a successful outcome, I was recommended again and again with glowing reviews and in February 2014, Synergos Consultancy was born. I now have the role of regularly reviewing and planning the strategic direction of the business to ensure that Synergos continues to develop, whilst at the same time, still actively working closely with some of our clients. In my spare time I love to attend the theatre to watch musicals, dance productions and plays. In 2019, I attended the theatre a whopping 24 times. I follow a plant-based diet which I absolutely love. A keen tick-tock follower, I have picked up a lot of interesting recipes. A firm favourite is Brussel sprouts and sriracha sauce baked in the oven. Delicious!
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