ISO 9001:2015 in the Service Industry – Here’s 5 reasons why you need it

An internationally recognised standard for Quality Management Systems, ISO 9001:2015 is valued by many, more so as it ensures businesses are doing everything necessary to improve the quality of products and services. For the service Industry, this standard must surely be at the top of your list. We look at five reasons why you should get ISO 9001:2015 certification.

1 Meet customer demands

The modern customer comes with a complicated and far-reaching set of demands. At the top of their list, without doubt, is the best quality service and products that they can come across.

ISO 9001:2015 ‘tidies up’ the many quality assurance processes you have, placing them all into a documented procedure and process that gives off all the right hints and nods to your customers. Your clients in the service industry are uncompromising in their search for quality in every aspect. With ISO 9001:2015 under your belt, they are more likely to return too.

2 Capture new business

The service industry must be one of the most competitive when it comes to capturing new business. You need a great brand and product, as well as innovative ways of showcasing your brand to potential new customers. ISO 9001:2015 is part of the package. This standard, along with all the others in the library, speak volumes to any customer who will possibly be willing to pay a premium to work with such a professional company as yours.

3 Improve quality across your business

Things slip. There is no intention behind doing so but with such a busy business, it is hard to stay on top of every single thing. ISO 9001:2015 pulls quality assurance together, meaning you have an overall picture of your company, and where the gaps and bottlenecks are.

4 Develops and improves upon analytical processes

The process of attaining ISO 9001:2015 requires that as a business, you identify and analyse your business processes with the underlying purpose of improving and optimising these processes. The only way to do this is with effective quality management.

The whole process will mean you learn a lot more about your business, how and why things are done, what needs to change or stop, what needs to be improved and introduced, just as it highlights what is being done well.

It is certainly a process that gives you a deeper understanding of your business processes, allowing you to be able to describe and understand them better, important in being able to communicate to new and current customers alike.

5 Improve professional business culture

Every business takes on a character, becoming an entity, something that is fuelled by the people who manage and work within it. A robust quality system gives your employees the tools that they need to perform well. This means they have clear expectations, as well as a clear understanding of what is expected of them and the tasks they complete. It creates a positive business culture within your business, building on the one you have already started to create.

How can we help you?

If you’re in need of assistance with any aspect of certification here at Synergos we’d be delighted to help. Whether you have questions about the path to certification or are looking for advice and support to maintain an existing standard call 01484 666160 or Email info@synergosconsultancy.co.uk and we’ll be happy to talk it over with you.

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Jenny Kilburn
Jenny Kilburn
Completed my Masters in Business Administration (MBA) in 2012 I was looking to start my own business. With over 10 years improving and streamlining business systems, I grasped an opportunity to assist a local business to improve their quality and communication processes by researching the requirements of a quality management system based upon ISO 9001 and conducted my first internal audit that resulted in 97 improvement recommendations. After a successful outcome, I was recommended again and again with glowing reviews and in February 2014, Synergos Consultancy was born. I now have the role of regularly reviewing and planning the strategic direction of the business to ensure that Synergos continues to develop, whilst at the same time, still actively working closely with some of our clients. In my spare time I love to attend the theatre to watch musicals, dance productions and plays. In 2019, I attended the theatre a whopping 24 times. I follow a plant-based diet which I absolutely love. A keen tick-tock follower, I have picked up a lot of interesting recipes. A firm favourite is Brussel sprouts and sriracha sauce baked in the oven. Delicious!
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