From the quality management family of standards, this certification can pull a business’s processes into a more streamlined, responsive mode. How well you deliver services and products is key to growing your business but with so many pressures on your company, is now a good time to start thinking about ISO 9001:2015?
The current economic and trading situation
The coronavirus pandemic is affecting every business. No matter where or who you trade with, there will be changes and not just in volumes of output. That said, for some companies, the fall-off in trade is allowing them opportunities to examine their future and what this may look like. For other companies, the volume of trading has increased several-fold.
Both situations present opportunities to critically examine and improve quality management systems. As a business you want (and need) to produce high-quality goods and service all of the time irrespective of other factors and pressure, including a public health crisis.
However, against this backdrop of ‘unprecedented times’ as reporters and journalists constantly refer to it, considering ISO 9001:2015 now could be an advantageous move. Here’s why:
- Improve quality management processes – even with trade tripling or quadrupling, your customers expect the best. That means not allowing standards to slip but remaining responsive. This certification places you in a better, more agile position.
- Better decision-making – making the ‘right’ decision can feel like an impossibility. What you need is real-time information, facts and data. This is the crux of a business that is agile and responsive across all processes but certainly when it comes to quality management, there are times when businesses need to be made quickly, benefitting the customer and themselves.
- Perception and reputation – every business trades on its reputation to a point. There are those organisations and companies who have shown mettle and leadership in these turbulent times, but others have been left wanting. Who doesn’t want to be known as a company that always strives to deliver the very best, no matter what is happening in the world and across markets?
- Cost & pricing – on average, customers are willing to pay more if the goods or services they receive are of a higher standard. In other words, if your goods or services undergo an internal and external quality management process, customers appreciate it and will pay more, a sign they trust you to deliver. At the same time, keeping a handle on your costs, especially during this current situation, is an essential aspect of proactive business management. ISO 9001:2015 is just as much about streamlining processes and reducing unnecessary ‘bulkiness’ and time, as it is about assuring that your customers get the very best every time.
No need to re-invent the wheel
However, it can feel at odds during these strange times to plunge into something new. It feels too risky that, during adverse trading conditions such as these, with such an unknown future and certainly one that looks very different to that which we imagined, a business should start meddling with something as important as internal quality management systems.
ISO 9001:2015 doesn’t re-invent the wheel – your current quality management systems and processes have value, something that you’ll recognise as you travel through the certification process.