Your consumers and trading partners are demanding ever more quality and service, so no wonder you have turned to ISOs as a means of showcasing your brand’s abilities. Working alongside an ISO consultant makes sense, after all they have the knowledge and expertise of the process. Playing such a pivotal role, it’s important to get the right ISO consultant. What should you be looking for?
What to look for in an ISO consultant
1 Relevant knowledge and expertise
There are eight families in the ISO group and within each of these families are several specific ISO standards. You won’t find an ISO consultant competent in them all (neither would you want to!) but it is important to find one that has the expertise and knowledge of the specific ISOs that relate to your business.
As well as understanding the ISO, you want them to have current knowledge and understanding of your industry too.
A proactive ISO consultant should spend time and energy in helping a client reach their ISO ambitions. They play an advisory and consulting role, again a role that is pivotal in the ISO process.
To this end, you need honest feedback from their clients. Take this one step further by seeking references from businesses and organisations in industries similar to your own.
Regular reviews, discussion, strategy formulation, internal audits and other activities are essential in the process. That means a clear rapport needs to be established between you both, as well as constant and clear communication.
What strategies do they suggest for sharing information?
4 A customised service
Every organisation is different and thus a competent ISO consultant will understand the need to adapt. The process that you write down should be about what you will and can do. If you include ‘standard’ policies and processes – that is, ones that you don’t do – it will be flagged as a non-conformance by the ISO auditor.
Ask how they will tailor their service to your organisation.
5 Results driven
A successful competent ISO consultant will be one who is driven to get the best results for their clients. You should expect to see implementation timelines, KPIs and more from a consultant that relates specifically to your organisation.
5 Cost & time
ISO implementation is a long-term investment, the success of which is driven by results. You need to be confident that every pound you spend on the process has a return.
Cheap doesn’t always mean quality but top dollar doesn’t always signify quality either. You want a consultant who offers an in-depth process at a fair price.
ISO implementation is more than just reviewing and implementing change. It is an in-depth process that examines almost every facet of your business. An ISO consultant does not award you an ISO, but will shape your processes and procedures so that your business meets all the requirements for successful completion, so it’s important to choose wisely.
How can we help you?
If you’re in need of assistance with any aspect of ISO certification, here at Synergos we’d be delighted to help. Whether you have questions about the path to certification or are looking for advice and support to maintain an existing standard call 01484 666160 or email firstname.lastname@example.org and we’ll be happy to talk it over with you.