ISOs speak an international language and for those businesses and organisations with ISO 9001:2015, their business processes are already benefiting from the quality management standard. But is it a standard that suits the manufacturing industry?
ISO 9001 and the manufacturing industry
There are three reasons why the manufacturing sector have adopted ISOs from the 9000 family;
- The value of the standard speaks volumes – this quality management standard delivers savings and cost-efficiencies across a business, a direct result of improving business services and reduced waste and costs.
- Sales and marketing benefits – the advantages in terms of attracting new customers and retaining clients is well documented, especially when the ISO delivers an improved service. For the manufacturing sector, being able to show significant changes as to how certain processes are managed, e.g. waste and recycling, whilst improving quality management processes is a winner every time.
- Company requirements – with so many other companies ISO 9000 certified, it is hard for them to do business with a manufacturing company that doesn’t have the same standard under their belt. Thus, many manufacturers are finding that unless they become accredited with ISO 9001:2015 for example, they start to miss out on the big contracts and deals.
Not just about ‘the certificate’
ISOs are not a tick box exercise which once completed, means you are certificated in that process for years to come. Like manufacturing, processes and technology, ISOs move on to keep in pace with modern methods.
The goal behind any ISO but certainly ISO 9001:2015 is to improve the business and not chase a piece of paper. But this is where some manufacturing businesses fall short and fail to grasp the true benefits of this far-reaching ISO.
Unless the company culture changes, ISO 9001:2015 (and any other ISO from this family and others) will not deliver all the benefits meaning a business misses out on the advantages that it brings.
But what are the issues?
Obstacles to ISO 9001:2015
There are many obstacles including;
- ‘silent culture’ – this is the “we’ve always done it this way” attitude, immovable and steadfast in resisting changes that could bring so many benefits but only after significant changes are made.
- Not including the workforce – all too often, this silent attitude stems from poor introduction and management of ISO 9001 (and others).
- No significant benefits – analysts suggest that if this is the case, then rather than blaming the ISO, the company needs to examine if anything has really changed or was it merely a paper exercise.
ISO 9001:2015 is a business process exercise
And it is a process that yields results if the implementation process is detailed, driven by a strategy that enables everyone in the company to be on board from the first day.
The UK manufacturing sector is always under pressure but with recent political upheavals and delayed Brexit until October 2019, it is a sector that is facing yet more pressure. If ever a time was right to look at ISO 9001:2015 quality management systems and the benefits it can deliver, it is now.
How can we help you?
If you’re in need of assistance with any aspect of ISO certification, here at Synergos we’d be delighted to help. Whether you have questions about the path to certification or are looking for advice and support to maintain an existing standard call 01484 666160 or email firstname.lastname@example.org and we’ll be happy to talk it over with you