Customer service – How to get it right every time

In today’s fiercely competitive business world it is more important than ever to provide high quality customer service.In a world where customers have high expectations any company or organisation which falls short on this issue will soon find themselves losing customers and gaining a poor reputation.

What is good customer service?

Companies can no longer get away with sloppy customer service; vague or unfulfilled promises of action and reaction, failure to communicate, forgetting to supply or deliver; all of these no longer cut the mustard. Your customers are busy people too, with orders to fill, contracts to honour and invoices to pay. They need to know that they can rely on you. Good customer service involves good communication, co-operation along the entire chain of business, expert knowledge expertly applied and a willingness to go the extra mile if necessary to satisfy a customer’s requirements.

Your customer’s needs should be at the forefront of everything your organisation does and should be the plank upon which your company’s reputation for quality

From Top to Bottom

Good customer service can only be truly effective if upheld by all your staff members and employees, from the CEO to the office cleaners. The best way to ensure this works is

through the achievement of ISO 9001:2015 certification. The ISO standard has been around in various forms for a good number of years now and is instrumental in standardising quality in the provision of goods and services across the globe.

What ISO 9001 does for you

ISO 9001:2015 sets standards for consistency in quality improvement when providing customer service. It ensures that your company works towards achieving, improving and maintaining high standards and to provide your customers with proof of your commitment to that obligation. ISO 9001:2015 can also help with complaint resolution and managing customer relations in a mutually beneficial way by supporting you in researching and understanding what your customers need from you. It can also help with balancing the needs of all parties involved in your chain, from your employees through to suppliers and other supporting businesses and communities.

Continually Improving

Technology is advancing rapidly to constantly change the way we work. Globalisation is shrinking the business landscape and supply chains are continually evolving. To keep up with the pace ISO 9001 was recently revised and this is an ongoing process to maintain relevance and effectiveness in today’s fast-changing market place.

The latest version of ISO 9001:2015 is more user-friendly and less time consuming than previous versions, which makes it easier for companies of all types and sizes to achieve the standards of quality and excellence that customers deserve. Any organisation which achieves ISO 9001:2015 accreditation can demonstrate their commitment to best practice and at the same time increase their profits and market share, and help retain customer loyalty.

Let Us Help You

Synergos Consultancy can help you gain ISO 9001:2015 certification and prove to your customers that you offer a consistent high quality service. Contact us for a quote or more information on 01484 817444 or e-mail and we’ll be happy to talk you through how we can help.

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Jenny Kilburn
Jenny Kilburn
Completed my Masters in Business Administration (MBA) in 2012 I was looking to start my own business. With over 10 years improving and streamlining business systems, I grasped an opportunity to assist a local business to improve their quality and communication processes by researching the requirements of a quality management system based upon ISO 9001 and conducted my first internal audit that resulted in 97 improvement recommendations. After a successful outcome, I was recommended again and again with glowing reviews and in February 2014, Synergos Consultancy was born. I now have the role of regularly reviewing and planning the strategic direction of the business to ensure that Synergos continues to develop, whilst at the same time, still actively working closely with some of our clients. In my spare time I love to attend the theatre to watch musicals, dance productions and plays. In 2019, I attended the theatre a whopping 24 times. I follow a plant-based diet which I absolutely love. A keen tick-tock follower, I have picked up a lot of interesting recipes. A firm favourite is Brussel sprouts and sriracha sauce baked in the oven. Delicious!
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