3 certifications your small business should consider

qualityAs a small business, you will be competing with established brands for your section of the market. There are many things you can do to make your business stand out – certifications being one of them.

Being accredited, being part of professional bodies and schemes show customers and competitors you are a serious business.

But which certifications send the right messages to customers, stakeholders and trade partners?

1 ISO 9001 Quality Management

The ISO 9000 family of accreditations address various aspects of quality management. As a new business, you need to be constantly examining, reviewing and improving how you react and respond to customers.

ISO9001: 2015 sets out the criteria relating to quality management systems, and is the standard in the family that can be accredited, although this is not necessary if you don’t want to follow this route.

It addresses the need for a strong customer focus as well as other principles of quality management. This certification proves you can and do constantly deliver good quality products and services, backed by great customer service.

2 Exporting and importing? Consider AEO status

For many businesses, the strongest markets lay overseas in Europe and beyond. Tapping into these valuable markets can be the action that cements the foundations of your small business, providing the drive and revenue you need to grow.

Authorised Economic Operator (AEO) status is an internationally recognised quality mark. It tells potential customers that your custom controls are efficient and that your role in the international supply chain is not only efficient, but secure.

Although not a mandatory process, there are significant benefits to any business with AEO status. It means you have effectively jumped through several hoops before you start trading. International customers will have confidence that you are business worth getting to know better. It can also mean less time and paperwork issues when importing and/or exporting goods.

3 Tendering for work – Comply with health & safety with CHAS

The Contractors Health and Safety Scheme (CHAS) could be advantageous for your business. If you tender for work on a regular basis, employ sub-contractors or manage contractors on site, or are a small construction business, showing that your health and safety policies and practices are of a high standard could be the key you need to unlock lucrative contracts.

Tendering for work, including pre-qualification questionnaires (PQQs) is time consuming. What does take time is creating duplicate documents and answering the same questions over and over again. Many of these questions focus on health and safety, your business policy and practices.

CHAS certification removes a lot of this duplication. An annual re-certification process ensures that your small business stays up to date in this important field.

How can we help you?

Click here to download our new eBook, which will give you an overview of the ISO standards and the FAQs that will help you understand ISO better.

If you’re in need of assistance with any aspect of certification, here at Synergos we’d be delighted to help. Whether you have questions about the path to certification or are looking for advice and support to maintain an existing standard call 01484 817 444 or Email info@synergosconsultancy.co.uk and we’ll be happy to talk it over with you.

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Jenny Kilburn
Jenny Kilburn
Completed my Masters in Business Administration (MBA) in 2012 I was looking to start my own business. With over 10 years improving and streamlining business systems, I grasped an opportunity to assist a local business to improve their quality and communication processes by researching the requirements of a quality management system based upon ISO 9001 and conducted my first internal audit that resulted in 97 improvement recommendations. After a successful outcome, I was recommended again and again with glowing reviews and in February 2014, Synergos Consultancy was born. I now have the role of regularly reviewing and planning the strategic direction of the business to ensure that Synergos continues to develop, whilst at the same time, still actively working closely with some of our clients. In my spare time I love to attend the theatre to watch musicals, dance productions and plays. In 2019, I attended the theatre a whopping 24 times. I follow a plant-based diet which I absolutely love. A keen tick-tock follower, I have picked up a lot of interesting recipes. A firm favourite is Brussel sprouts and sriracha sauce baked in the oven. Delicious!
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