It is a common mistake that many organisations will rewrite ISO9001 creating a huge volume of a Quality Manual for their business. It is full of ‘we shall’ and ‘we will’, and although it is a weighty document, may actually say very little.
Here’s the good news: providing it is well-written and covers everything it needs to & in the detail it needs to, the Quality Manual doesn’t have to be several hundred pages. In fact, the more concise and easier to read, the more the document will be read. [Read more…]