Jenny, I write to thank you for your help in getting us through ISO 9001. The process’s and flow charts you set up help us understand and control the cycle of our business.
I first met Jenny when she carried out a small survey for me when I was looking at ways of raising the company’s efficiency and improving the delivered quality of items manufactured in the factory at ASH Plastics Limited. I was very impressed with Jenny’s approach, the report she produced and the suggestions she put forward for future actions.
I decided to implement a Quality Management System based on ISO 9001 and engaged Jenny to manage the implementation process. Jenny met all the agreed project milestones and greatly helped the staff to adjust their mind-sets and attitude to working with a different appro [Read more…]
As the Managing Director of a successful business, I take our Health and Safety responsibilities very seriously. Without having up to date and relevant procedures in place we could not operate and having the CHAS certificate provides our clients with the reassurance that we have a fully functioning H&S system in place. [Read more…]
I have worked for Mail Box Express since August 2013 and part of my responsibilities was to look after our ISO requirements. It became apparent that my job role changed over the past 18 months which hasn’t allowed me to commit enough time to ensure we are following the correct procedures. We made a decision to outsource this task as we were due to have our 2nd year surveillance visit. [Read more…]
We needed a complete review of our systems that had by and large become somewhat dysfunctional over time and meant that the business wasn’t as efficient as it should be. Jenny’s services were recommended by a mastermind group member. She came and interviewed five of our team and produced a detailed report of 73 recommendations. [Read more…]
I spoke to Jenny about auditing our policies and processes because our business had grown significantly over the last 2 years and the structure that helped us get to where we are is not what will get us to the next stage in our plan.